FAQ’s

Please select one of the following Frequently Asked Questions to see our answer:


What services do you provide?

We can supply a comprehensive range of different services to help businesses of all types. Just see our services page for more details. However, every business is unique – with different problems and objectives. So ideally we would like to learn as much as we can about your business so that we can suggest a solution that is tailored to your specific circumstances. We would prefer to offer you a solution rather than just a service – the services will just be the mechanism to implement your individual solution.


How can I contact you?

The best way to contact us is by:

Telephone: (02) 4017 8592 (local call from Newcastle area)

Email: contact@newcastleonlinemarketing.com.au

Just note that we are often visiting or servicing existing clients so we may not always be available to answer your call or email immediately. However we will get back to you as soon as possible.

What are your fees?

Not surprisingly, this is one of the first questions we get asked. We intentionally don’t list specific prices for our services as everyone will have slightly different requirements. We only want to charge you for what is actually required, so we won’t quote prices that are inflated just to cover worst case scenarios.

We are happy to discuss your requirements at any time and provide you with a detailed quote or proposal (with all fees outlined). Note that there is never any cost or obligation on your part unless you agree to a proposal and we enter into an agreement. We will never charge you for our time in discussing potential opportunities.


Are you a local Newcastle business?

Yes. We live and work in the Newcastle and Lake Macquarie areas. See the about us page for more information about our background and personal histories.


Do you only work for local businesses?

No – the services that we provide can be applied to businesses that are located anywhere (in fact, we have existing clients that are based overseas). While Newcastle Online Marketing was established to specifically help businesses located in our local area, our services and solutions can equally be applied to businesses anywhere in Australia or the rest of the world. The main difference is obviously that face-to-face contact will not always be possible if you are located away from our local area, although there are still numerous ways to maintain high levels of direct communication.


My business is based in Newcastle but my clients are national or international. Can you still help?

Yes, most definitely! In fact our services are all designed to make sure that you get seen by customers no matter where they are located. We have existing clients that offer services in some of the biggest and most competitive markets in the world, so we are experienced in marketing to all types and sizes of markets.


Do you have an office?

The nature of our business allows us to work from home-based offices linked by a communication network. This means that we don’t have the cost of running a traditional office setup. This provides substantially reduced overheads which get reflected in the costs that we can charge for our services.


Do you work for all types of businesses?

The answer is generally YES. We will normally be interested to work with businesses of all types or sizes. We make a strong commitment in both time and effort to provide the highest possible service for our clients. Accordingly we have a preference to work with businesses that respect what we can offer and are interested in building a long-term business relationship.


What experience do you have?

The two principals of Newcastle Online Marketing have a combined total of more than 20 years experience relating to internet marketing and assisting local businesses. We currently provide internet marketing (and related services) to several local, national and international companies. See the about us page for more details.


Any examples, testimonials or case studies?

Sure. Please see our case studies page that has some examples of the type of work that we have done, or are currently doing, for various clients.


Can I really get a free appraisal of my existing website?

Yes. If you have an existing website, we will provide you with a free appraisal that will include:

  • Review of current design elements
  • Client conversion potential
  • Assessment of your unique selling proposition and overall content
  • Current and potential SEO
  • Code errors or omissions
  • Recommended changes
  • Suggested market strategy

To request your free appraisal, just go to the free appraisal page and complete the required information. We will acknowledge your request and advise you of an estimated date of completion for your appraisal (it will normally be completed and emailed to you within 24-48 hours).


Do you offer any type of guarantee for your services?

We will provide a guarantee relating to completion of the scope of any works agreed to between us. We are not able to provide specific guarantees for things that are controlled by third parties (such as search engines or yourself). This means that we are not able to realistically or legitimately guarantee specific search engine rankings or the level of potential profit increases. If we decide to work together, we will agree on the detailed work that Newcastle Online Marketing will do for you and also on the time frame for this work to be performed. You will receive a guarantee that all work will be performed within specific time frames and this will be supported by regular updates and reports.


How long will it take to see results?

This will obviously depend on what service or strategy that you decide to implement. You will probably notice some changes within the first month and clear improvements within two months


How much will you increase my profits?

Obviously this is not something that we can define as it will depend on many different factors, including the type of business that you have, the way you currently market your website, and how you’ve developed your customer relations. You also need to keep in mind the real value of marketing your business may not be obvious immediately. While you should certainly notice increasing numbers of leads and profits in the short term, it is really over the longer term that you will notice significant improvements. We will indicate what potential levels of improvement can be expected when we consult with you.


I’m already making money, why should I care about changing my marketing approach?

This is a legitimate question. If you are happy with your current marketing efforts, and the profits that you are making, then you might not be interested in our services. Keep in mind though that the marketing landscape has already changed and will continue to change dramatically over the next few years. Local search engines, social media, mobile marketing… these are just some of the areas that are revolutionising how businesses will need to find and retain customers. You can position yourself to take advantage of these marketing revolutions or you can allow your competitors to.


I have previously been contacted by firms that do search engine optimisation (SEO). Are you different to them?

Yes, we are totally different! While we do provide SEO services (in fact it’s one of our main areas of expertise), it is really just one of the many different services and solutions that we provide. We like to take a more holistic view of your business and it’s specific needs. Search engine optimisation is likely to be an important part of any proposal that we develop, but it will just be a component of the overall solution rather than the actual solution itself. Just check out the our services page to get a feel for what we could provide for your business.


I still have some questions, what should I do?

We have tried to provide as much information as we can about ourselves and what we can offer. However, it is completely understandable that you might have more questions or comments. Please feel free to contact us at any time – we welcome the opportunity to clarify or further explain any issue. Just see the contact us page for the best ways to get in touch, or simply send an email to contact@newcastleonlinemarketing.com.au.